Introduction:

At Shawpno Carrier Service, we are committed to revolutionizing logistics and delivery services across Bangladesh. Our mission is to provide reliable, efficient and secure delivery solutions to meet the dynamic needs of merchants and customers nationwide. By leveraging advanced technology and innovative logistics strategies, we ensure a seamless experience, from parcel collection to final delivery.

As a trusted partner for e-commerce businesses and individual users, Shawpno Carrier Service delivers excellence through fast, affordable and dependable services. Whether it’s documents, fragile items or COD services, we prioritize safety, transparency, and customer satisfaction. Our team works tirelessly to maintain the highest standards, empowering merchants and enhancing customer convenience across all 64 districts of Bangladesh.

Choose Shawpno Carrier Service for a delivery experience you can trust—because your success is our priority.

These terms and conditions govern the use of services provided by Shawpno Carrier Service By utilizing our services, you agree to comply with the following provisions. Please read them carefully before engaging with us.

Declaration:

This document outlines the terms and conditions agreed upon by Shawpno Carrier Service and the merchants who have accepted these terms and conditions.

1. Definitions

2. Registration

1. 2.1 – Registration: You can register as a Merchant through the link provided below.

   [https://shawpnocarrierservice.com/register]

   To register as a merchant with Shawpno Carrier Service, individuals or businesses must complete the following steps:

   1. a) Fill out the registration panel available on our website or mobile application.
   2. b) Provide accurate details, including business name, contact information.
   3. c) Agree to our terms and conditions during the registration process.
   4. d) Get verified by the OTP sent to the merchant’s primary mail address.

2. 2.2 – Activation:After registration, the merchant account will undergo a verification process:

   1. a) Our team will review the submitted information to ensure accuracy and compliance.
   2. b) Verification may include phone calls, document submission and validation of the business address
   3. c) Once verified, the account will be activated, and the merchant will be notified via email or phone.

3. Pricing:

Prices are based on the size, weight and destination of the parcel. Additional charges may apply for services such as same-day delivery, expedited services or special handling. Pricing is subject to change and merchants would be notified of any adjustments prior to service
[https://shawpnocarrierservice.com/pricing]

4. Merchant Obligations

5. Service Scope

1. Delivery Services:i) Nationwide Delivery:

Shawpno Carrier Service operates across all 64 districts and 495 upazilas of Bangladesh, delivering to urban, suburban, and rural areas.

a) Same-Day Delivery: Available only within Dhaka Metro & CTG Metro. To avail this service an individual has to send a pick up request and parcel entry on the website before 11 am.

b) Regular Delivery: All over Bangladesh.

c) Off-grid area: An “off-grid location” refers to isolated or inaccessible areas beyond standard service zones, such as islands or remote villages. Delivery times to these locations are situational and may vary due to access limitations, with advance notice provided for any additional charges or terms

ii) Worldwide Delivery: Contact our customer care 09678-045045.

1. 1.  
   2. 2. Status:
      1. i) Delivered: Once a parcel is received by the customer and the payment is credited to the merchant’s account, the parcel status will be updated to “Delivered” on the portal.
      2. ii) Partially delivered: If multiple items are included under the same parcel ID and the customer opts to receive one or more items, but not the entire shipment, the status will be marked as “Partially Delivered” on the portal, subject to the merchant’s approval.
      3. iii) Partially cancelled: If a parcel is cancelled by the customer and the customer has made any payment to Shawpno Carrier Service, the parcel status will be marked as “Partially Cancelled” on the portal.
      4. iv) Cancelled: If a parcel is not received by the customer and is cancelled with the merchant’s approval, the status will be updated as “Cancelled” on the portal.
   3. 3. COD & Non- COD parcel:
      1. i) COD parcel: If the customer pays by cash for any parcel, it will be recognized as a COD parcel on the portal. The customer is required to pay the amount displayed on the portal. However, this amount can be adjusted with the merchant’s approval.
      2. ii) Non- COD parcel: If a parcel is paid in advance to the merchant and the COD amount on the portal shows a value of 0, it will be recognized as a Non-COD parcel. For such deliveries, an OTP will be sent to the customer’s provided phone number. The parcel will be marked as delivered on the portal once the customer shares the OTP with the delivery personnel.
   4. 4. Zone Change/ Resend:
      1. i) Zone change: If a merchant requests a change of address for a parcel after it has reached its original destination, an additional charge per as the original charge will be applied for the new location.
      2. ii) Resend: If a parcel is cancelled by the merchant while it is en route to the merchant’s location and the merchant decides to resend it to the same customer, an additional charge per as the original charge will be applied for the new location.
   5. 5. Payments:
      1. i) Payment Requests: Only Merchants can request payment disbursement through the merchant panel.
      2. ii) Payment Options:
         1. a) Bank Transfers: Bank payments are made to the account selected by the merchant. Upon request, merchants can opt for a customized payment schedule, allowing them to receive payments on a specific day of the week.
         2. b) Mobile Wallets: Bkash, Nagad, Rocket.
         3. c) Cash Payments: Cash payments are available at the Head office and on certain hubs .

6. Returns:

i) Cancellation request:

1. 1.  If the customer is unwilling to receive the parcel or if we are unable to contact the customer, a cancellation request will be submitted to the portal after consultation with the merchant.

ii) Return: Once the cancellation request is approved by the merchant, the parcel will be sent to the merchant’s location within an appropriate amount of time.

6. Customer and Merchant Support

Terms and Termination:

1. 1. Lost & Damage Compensation:
   1. i) Lost: If a parcel is lost after being handed over to Shawpno Carrier Service, compensation will be provided in accordance with the terms and conditions set by the company. Following a thorough investigation of the lost parcel claim, if Shawpno Carrier Service is unable to recover the parcel, a mutually agreed-upon compensation amount will be paid to the merchant after negotiation between both parties
   2. ii) Damage:
      1. a) If a parcel is damaged after being handed over to Shawpno Carrier Service, the merchant will be compensated with up to 50% of the declared value entered on the portal. This decision will be made following a thorough investigation by Shawpno Carrier Service and mutual negotiation between both parties.
      2. b) Shawpno Carrier Service does not pay for the damage of fragile & liquid items. A list is given below as an example:
         1. 1. Glassware (e.g., drinking glasses, wine glasses).
         2. 2. Ceramics (e.g., porcelain plates, vases).
         3. 3. Mirrors.
         4. 4. Electronics (e.g., mobile phones, laptops, tablets).
         5. 5. Picture frames (with glass covers).
         6. 6. Artwork (e.g., framed paintings, sculptures).
         7. 7. Musical instruments.
         8. 8. Lightbulbs.
         9. 9. Jewelry (especially with delicate gemstones).
         10. 10. Watches.
         11. 11. Perfume bottles.
         12. 12. Small home appliances (e.g., blenders with glass jars).
         13. 13. Medical equipment (e.g., syringes, test tubes).
         14. 14. Cameras and lenses.
         15. 15. Laboratory glassware (e.g., beakers, flasks).
         16. 16. Decorative ornaments (e.g., Christmas decorations).
         17. 17. Antique items.
         18. 18. Glass or crystal chandeliers.
         19. 19. Window panels.
         20. 20. Crockery (e.g., tea cups, saucers, bowls)
         21. 21. Any kind of liquid & fragile like Honey, Oil, soft drinks etc
   3. iii) Packaging
      1. a) Packaging Supervision: Packaging for all parcels must be done under CCTV supervision to prevent uncertain circumstances.
      2. b) Jewellery items: If any merchant entrusts us with jewelry items to deliver worth over 5000 tk in valuation, that merchant is obligated to let the Shawpno Carrier Service authority know about it before the handover. Otherwise, the Shawpno Carrier  authority will not be responsible for any uncertain circumstances
2. 2. Credit Merchant:

   If a merchant’s bill is paid after a specific period (e.g., weeks or months), the merchant will be categorized as a “Credit Merchant.” If a Credit Merchant fails to fulfill their obligations as outlined in the terms, termination action will be taken in accordance with the laws of Bangladesh.

   1. a) Due date:If a merchant fails to settle their bill in full by the due date, appropriate actions will be taken in accordance with the laws of Bangladesh.
   2. b) Bounced Check: If any check issued by the merchant to Shawpno Carrier Service is bounced, appropriate actions will be taken in accordance with the laws of Bangladesh.
3. 3.Termination:
   1. a) Voluntary Termination: Either party may terminate this agreement at any time. However, Shawpno Carrier Service retains the exclusive right to manage and oversee the termination process, ensuring proper resolution of all outstanding matters.
   2. b) Outstanding Dues: Merchants must settle any outstanding balances before termination.
4. 4. Force Majeure:

   Shawpno Carrier Service is not responsible for delays caused by events outside its control, such as natural disasters or political unrest.

5. 5. Confidentiality and Data Privacy
   1. a) Data Protection: Merchant and customer data is stored securely and will not be shared without consent, as per our Privacy Policy.
   2. b) Proprietary Tools: Merchants must not disclose proprietary tools or information provided by Shawpno Carrier Service to unauthorized third parties.
6. 6. Amendments Clause:

   These terms and conditions are subject to change at any time at the sole discretion of Shawpno Carrier Service The company reserves the right to amend, modify, or update the terms without prior notice.

7. 7. Dispute Resolution

   All disputes arising from these terms and conditions will be governed by the laws of Bangladesh and resolved exclusively in the courts of Bangladesh.

For assistance, contact us via email at  info@shawpnocarrier.comor call  09875-846935.